Knowledge Base
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Miscellaneous topicsVideo calling
articles about video callingSlideshow & Pictures
topics about the ViewClix frame's Slideshow
Recent Articles
How to cancel Premier Membership
To cancel your Premier Membership, navigate to the "Account" section of the website Member Portal (viewclix.com/members). Click the "Trash Can" icon next to your listed membership. This will cancel the Premier Membership. Features will remain ...Getting the right internet for your senior's frame
We recommend using a private Wi-Fi network, also known as a dedicated network, for your senior's ViewClix Frame. Previously, you needed to get internet from the cable or phone company through a wired connection in the wall. Now, you are also able to ...The weather being displayed is not accurate, how can I update the weather?
ViewClix uses the WiFi router's IP address to be able to provide the weather service. Occasionally this can be not accurate. We are happy to update your frame's weather coordinates. Please reach out to our support team and provide us the frame's city ...Transferring photos and videos from an old ViewClix frame to a new ViewClix frame
ViewClix offers a service to help transfer photos/videos from an old frame to a new frame. Please contact us directly and we are happy to help process this request: support@viewclix.comSolving Video Calling issues
Issues with video calling are almost always caused by Internet or Wi-Fi issues. The issue might be caused by the network at either end of the video call, or anywhere in between on the Internet. If ViewClix video calls have worked previously on this ...
Popular Articles
Can I use a different stand or mount?
On the back of each ViewClix frame, there are 4 equally-spaced screw holes for industry standard VESA mounting. If you search for "VESA wall mount or stand", you will see a huge variety of stand options and orientations that will work with your ...Slideshow vs Album Photo Storage
The ViewClix frame always shows the photos that are in the Slideshow album. This is because most family members share pictures with the frame using the ViewClix mobile app. All photos that are shared using the ViewClix mobile app are automatically ...What is Magic Zoom?
Like most Wi-Fi connected photo frames, the ViewClix Smart Frame has a horizontal HD display. This means that pictures that are vertically oriented such as "selfies" (also called portrait orientation) can look small and don't take up enough of the ...How do I login to ViewClix?
For the person that ordered the ViewClix frame: To login, use the email and password that you created during the ordering process. If you cannot remember your password, you can reset your password here: https://viewclix.com/reset/ For other family ...Static/Echo on Video Call
Occasionally, there can be radio interference from other devices with the ViewClix frame's microphone. This can be caused by a nearby electronic device or a nearby wireless communication system. Here are some things to try: - ensure that any ...
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