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articles about video callingSlideshow & Pictures
topics about the ViewClix frame's Slideshow
Recent Articles
Solving Video Calling issues
Issues with video calling are almost always caused by Internet or Wi-Fi issues. The issue might be caused by the network at either end of the video call, or anywhere in between on the Internet. If ViewClix video calls have worked previously on this ...How do I end/stop a video being played on the frame?
YouTube videos have a 70 minute timeout and will end on their own when that limit is hit. There are a few other options to stop the videos: At the frame, they can push the Asterisk * button on the remote. This will take the frame back to the ...Why is my frame offline?
Most commonly when a frame is offline, this means it has been unplugged from the power outlet and is off. We recommend starting by making sure the frame is plugged in. We'd also recommend making sure the automatic Sleep Cycle is enabled. This will ...Moving preview window during video calls
The preview window is the small square picture you'll see of yourself in the bottom right hand corner during video calls. When calling using the ViewClix Mobile App for Android or calling via the Member Portal (viewclix.com/members) using a browser ...Enabling Sticky Notes for non-Frame Organizers
To grant Sticky Note permission, you'll click the green icon next to the users name on the Share List. You'll then check the box to allow the users to view, edit and post Sticky Notes to the frame. Page 13 of the ViewClix Operating Guide has an ...
Popular Articles
Can I use a different stand or mount?
On the back of each ViewClix frame, there are 4 equally-spaced screw holes for industry standard VESA mounting. If you search for "VESA wall mount or stand", you will see a huge variety of stand options and orientations that will work with your ...Slideshow vs Album Photo Storage
The ViewClix frame always shows the photos that are in the Slideshow album. This is because most family members share pictures with the frame using the ViewClix mobile app. All photos that are shared using the ViewClix mobile app are automatically ...What is Magic Zoom?
Like most Wi-Fi connected photo frames, the ViewClix Smart Frame has a horizontal HD display. This means that pictures that are vertically oriented such as "selfies" (also called portrait orientation) can look small and don't take up enough of the ...How do I login to ViewClix?
For the person that ordered the ViewClix frame: To login, use the email and password that you created during the ordering process. If you cannot remember your password, you can reset your password here: https://viewclix.com/reset/ For other family ...Static/Echo on Video Call
Occasionally, there can be radio interference from other devices with the ViewClix frame's microphone. This can be caused by a nearby electronic device or a nearby wireless communication system. Here are some things to try: - ensure that any ...
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