Is your Frame sleeping when it shouldn't?
The Frame Settings page includes a way to control when a frame is "sleeping". This feature can be enabled and set by Frame organizers (admin).
- When the frame is sleeping, the display is turned off and the frame is in do-not-disturb mode and can't receive video calls.
- The sleep button on the ViewClix remote control can also be used to sleep the frame.
Is your frame sleeping when you think it shouldn't be?
The most likely cause of this is that a person with the frame has pressed the sleep button on the ViewClix remote control. To wake up the frame, press the sleep button on the remote control.
ALSO: for Frame Organizers, there is a way to do a "soft reset" of the ViewClix frame. The reset can be done by clicking the "Advanced" button at the top of the Frame Settings web page (https://viewclix.com/settings)
The "Advanced" button will only display if a frame is online and Active.
Why is my frame offline?
Most commonly when a frame is offline, this means it has been unplugged from the power outlet and is off. We recommend starting by making sure the frame is plugged in. We'd also recommend making sure the automatic Sleep Cycle is enabled. This will ...
Should I unplug the frame from power each night?
Unplugging the ViewClix frame from power each night will reduce the life span of the frame. The frames do not have an internal battery. If you'd like to have the frame appear "off" you'll want to use ViewClix's Sleep Time feature. Frame Organizers ...
Can I sell/transfer my ViewClix frame?
Yes, ViewClix can help with the transfer of the frame to the new owner. You will need to provide ViewClix the new owner's name and email address. Please send this information to our support email email@example.com ViewClix frames purchased before ...
Enabling Sticky Notes for non-Frame Organizers
To grant Sticky Note permission, you'll click the green icon next to the users name on the Share List. You'll then check the box to allow the users to view, edit and post Sticky Notes to the frame. Page 13 of the ViewClix Operating Guide has an ...
Can I lock or secure the ViewClix frame?
The ViewClix 10/E & 15/E (all frames purchased after 2/13/2023) do not have the capability to be locked or secured with a laptop lock. The previous ViewClix 15 (purchased before 2/13/2023) model is compatible with Kensington laptop locks with the ...