Is your frame showing "busy" when it should be available for a video call?
for Frame Organizers, there is a way to do a "soft reset" of the ViewClix frame. The reset can be done by clicking the "Advanced" button at the top of the Frame Settings web page (viewclix.com/settings )
Video calling troubleshooting
Most video calling issues are caused by network and/or internet issues OR issues with permissions for use of your device's camera and microphone. Issue: video calls not connecting or dropping: there is probably a Wi-Fi or Internet issue issue. ...
Static on Video Call
Occasionally, there can be radio interference from other devices with the ViewClix frame's microphone. This can be caused by a nearby electronic device or a nearby wireless communication system. Here are some things to try: - ensure that any ...
Enabling camera and microphone permissions for video calling
If the video calls are connecting but but there is no video or audio on one side of the call, there may be an issue with enabling the camera, microphone or speakers with your device. For iPhone users: The simplest way to make sure your ...
Test ViewClix Camera
Below are instructions on how to test the frame's camera: 1. While the ViewClix frame is showing its Slideshow, press the "OK" button on the ViewClix remote control 3 times quickly. 2. This will launch the local settings menu 3. On this menu, there ...
Apple Safari Browser Camera & Audio Permissions
Here are links to Apple information regarding enabling the camera and microphone and unmuting a web site. The first step is to browse to the ViewClix web site: https://viewclix.com/ Then, here is info to enable the Mac's camera & microphone: ...