Solving Wi-Fi router issues due to 2.4 GHz and 5 GHz Band Steering
There are 2 frequency bands for Wi-Fi networks, 2.4 GHz and 5.0 GHz. ViewClix frames use 2.4 Ghz because it has better range/reliability and the performance is more than adequate for ViewClix applications.
If the Wi-Fi router broadcasts both 2.4 GHz and 5.0 GHz networks, make sure that the network names (SSIDs) are NOT the same.
You should be able to check this with a newer smart phone.
If the router's Wi-Fi network names need to be changed, the instructions will be in the router's user manual (which can most probably be downloaded from the manufacturer's web site).
We've seen this rare issue with Netgear and other brands of routers.
Solving Wi-Fi and Internet issues
Isuues with video calling can be due to a number of different network issues. The issue might be caused by the network at either end of the video call, or anywhere in between on the Internet. If ViewClix video calls were working previously, it's ...
Can I set up the Wi-Fi on a ViewClix frame without the remote control?
Yes. The Wi-Fi can be set up using a standard USB keyboard. Here are the steps: - Plug the keyboard's USB connector into the ViewClix frame. This will work with both wired and wireless keyboards. - To set up the Wi-Fi network, use the keyboard's ...
Display WiFi MAC Address
Here's how to display the Wi-Fi MAC address of a ViewClix frame: 1) Unplug the ViewClix frame. Wait 20 seconds. 2) Plug the frame back in but do not press any buttons on the remote control as the frame is starting up 3) After start-up, the ...
Power outages and ViewClix
ViewClix was designed so that seniors shouldn't have to do a thing if there is a power outage. Once a ViewClix frame is set up and connected to Wi-Fi and Internet, the Slideshow will start automatically after a power outage or being unplugged -- if ...
Forget previous WiFi connection
Here are the steps to "forget" Wi-Fi networks: - restart the frame (unplug the frame and wait about 20 seconds and then plug it back in again) - during the frame's start-up screens, do not press any buttons on the remote control. - the frame should ...