Solving Wi-Fi router issues due to 2.4 GHz and 5 GHz Band Steering

Solving Wi-Fi router issues due to 2.4 GHz and 5 GHz Band Steering

Please Note: This article is for older model ViewClix frames purchased before 2/13/23. ViewClix E series frames are compatible with both 2.4GHz and 5GHz networks. 

There are 2 frequency bands for Wi-Fi networks, 2.4 GHz and 5.0 GHz.  ViewClix frames use 2.4 Ghz because it has better range/reliability and the performance is more than adequate for ViewClix applications. 
If the Wi-Fi router broadcasts both 2.4 GHz and 5.0 GHz networks, make sure that the network names (SSIDs) are NOT the same.
You should be able to check this with a newer smart phone.

If the router's Wi-Fi network names need to be changed, the instructions will be in the router's user manual (which can most probably be downloaded from the manufacturer's web site).

We've seen this rare issue with Netgear and other brands of routers.
    Still have a question?
      • Related Articles

      • Solving Video Calling issues

        Issues with video calling are almost always caused by Internet or Wi-Fi issues. The issue might be caused by the network at either end of the video call, or anywhere in between on the Internet. If ViewClix video calls have worked previously on this ...
      • Can I set up the Wi-Fi on a ViewClix frame without the remote control?

        Yes.  The Wi-Fi can be set up using a standard USB keyboard.  Here are the steps: - Plug the keyboard's USB connector into the ViewClix frame.  This will work with both wired and wireless keyboards. - To set up the Wi-Fi network, use the keyboard's ...
      • Getting the right internet for your senior's frame

        We recommend using a private Wi-Fi network, also known as a dedicated network, for your senior's ViewClix Frame. Previously, you needed to get internet from the cable or phone company through a wired connection in the wall. Now, you are also able to ...
      • Display WiFi MAC Address

        Here's how to display the Wi-Fi MAC address of a ViewClix frame:  1)  Unplug the ViewClix frame.  Wait 20 seconds.  2)  Plug the frame back in but do not press any buttons on the remote control as the frame is starting up  3)  After start-up, the ...
      • Power outages and ViewClix

        ViewClix was designed so that seniors shouldn't have to do a thing if there is a power outage. Once a frame has been connected to a network for 10 minutes, it will save the network credentials. Once a ViewClix frame is set up and connected to Wi-Fi ...