Moving preview window during video calls
The preview window is the small square picture you'll see of yourself in the bottom right hand corner during video calls.
When calling using the ViewClix Mobile App for Android or calling via the Member Portal (viewclix.com/members) using a browser (Chrome or Firefox) you can relocate the preview window to the opposite corner.
Click or tap the preview window during a video call and it will relocate to the opposite corner.
Due to limitations by Apple, the preview window cannot be relocated while using the ViewClix Mobile App for Apple devices.
Moving Preview Window during video calls
If you are calling via the ViewClix Mobile App on an Apple device, you cannot move the preview window. Apple does not allow this functionality. If you are calling via the ViewClix Mobile App on an Android device, or calling via the website Member ...
Video calling troubleshooting
Most video calling issues are caused by network and/or internet issues OR issues with permissions for use of your device's camera and microphone. Issue: video calls not connecting or dropping: there is probably a Wi-Fi or Internet issue issue. ...
Enabling camera and microphone permissions for video calling
If the video calls are connecting but but there is no video or audio on one side of the call, there may be an issue with enabling the camera, microphone or speakers with your device. For iPhone users: The simplest way to make sure your ...
View Video Call History/Call Log
Frame Organizers have the ability to view the frame's video call history. Below are instructions to view the frame's call history: 1. Login to website Member Portal (viewclix.com/members). 2. Select "Frame Settings" section. 3. At the top of the ...
Static/Echo on Video Call
Occasionally, there can be radio interference from other devices with the ViewClix frame's microphone. This can be caused by a nearby electronic device or a nearby wireless communication system. Here are some things to try: - ensure that any ...