Should I unplug the frame from power each night?
Unplugging the ViewClix frame from power each night will reduce the life span of the frame. The frames do not have an internal battery.
If you'd like to have the frame appear "off" you'll want to use ViewClix's Sleep Time feature.
Frame Organizers are able to set the Sleep Time for the frame in the "Frame Settings" section of the Member Portal (viewclix.com/members).
For more instructions on setting the Sleep Time, you'll want to review page 17 of the ViewClix Operating Guide.
You can find a PDF copy to the ViewClix Operating Guide here: https://support.viewclix.com/portal/en/kb/articles/helpful-links
Why is my frame offline?
Most commonly when a frame is offline, this means it has been unplugged from the power outlet and is off. We recommend starting by making sure the frame is plugged in. We'd also recommend making sure the automatic Sleep Cycle is enabled. This will ...
Power outages and ViewClix
ViewClix was designed so that seniors shouldn't have to do a thing if there is a power outage. Once a ViewClix frame is set up and connected to Wi-Fi and Internet, the Slideshow will start automatically after a power outage or being unplugged -- if ...
Is your Frame sleeping when it shouldn't?
The Frame Settings page includes a way to control when a frame is "sleeping". This feature can be enabled and set by Frame organizers (admin). Here's that web page: https://viewclix.com/settings. Once the Sleep Cycle is enabled by checking the ...
Purchasing Replacement Parts. Remote, Microphone, Stand, and Power Supply
To purchase a replacement remote, microphone, stand and/or power supply visit our Parts shop page here: https://parts.viewclix.com/ You'll be able to select between USPS Priority Mail Shipping and UPS 2nd Day Air ...
Enabling Sticky Notes for non-Frame Organizers
To grant Sticky Note permission, you'll click the green icon next to the users name on the Share List. You'll then check the box to allow the users to view, edit and post Sticky Notes to the frame. Page 13 of the ViewClix Operating Guide has an ...