Video calling troubleshooting
Most video calling issues are caused by network and/or internet issues OR issues with permissions for use of your device's camera and microphone.
Issue: video calls not connecting or dropping: there is probably a Wi-Fi or Internet issue issue.
: there is no video (screen is blank) or no audio on one side of the video call: You'll want to make sure your device's camera and microphone permissions have been enabled. ViewClix requires the use of the camera and microphone to conduct video calls.
Issue: callers are hearing static from the ViewClix frame. There may be radio interference with the ViewClix microphone.
If you've reviewed these articles and the issue persists, please complete our video calling troubleshooting form and we'll follow-up with suggestions to help.
Enabling camera and microphone permissions for video calling
If the video calls are connecting but but there is no video or audio on one side of the call, there may be an issue with enabling the camera, microphone or speakers with your device. For iPhone users: The simplest way to make sure your ...
Moving Preview Window during video calls
If you are calling via the ViewClix Mobile App on an Apple device, you cannot move the preview window. Apple does not allow this functionality. If you are calling via the ViewClix Mobile App on an Android device, or calling via the website Member ...
Moving preview window during video calls
The preview window is the small square picture you'll see of yourself in the bottom right hand corner during video calls. When calling using the ViewClix Mobile App for Android or calling via the Member Portal (viewclix.com/members) using a browser ...
View Video Call History/Call Log
Frame Organizers have the ability to view the frame's video call history. Below are instructions to view the frame's call history: 1. Login to website Member Portal (viewclix.com/members). 2. Select "Frame Settings" section. 3. At the top of the ...
Static/Echo on Video Call
Occasionally, there can be radio interference from other devices with the ViewClix frame's microphone. This can be caused by a nearby electronic device or a nearby wireless communication system. Here are some things to try: - ensure that any ...