Video calling troubleshooting

Video calling troubleshooting

Most video calling issues are caused by network and/or internet issues OR issues with permissions for use of your device's camera and microphone.  
  1. Issue:  video calls not connecting or dropping:  there is probably a Wi-Fi or Internet issue issue.
    Please review this article for help in resolving Wi-Fi or Internet issues:  https://viewclix.com/wifi 
  2. Issue :  there is no video (screen is blank) or no audio on one side of the video call:  You'll want to make sure your device's camera and microphone permissions have been enabled. ViewClix requires the use of the camera and microphone to conduct video calls.  
  3. Issue: callers are hearing static from the ViewClix frame. There may be radio interference with the ViewClix microphone.
    Please review this article for help in resolving:   https://help.viewclix.com/portal/en/kb/articles/static-on-video-call 
If you've reviewed these articles and the issue persists, please complete our video calling troubleshooting form and we'll follow-up with suggestions to help.
Video Call Troubleshooting form ( https://forms.viewclix.com/video-call )


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