Video calling troubleshooting
Most video calling issues are caused by network and/or internet issues OR issues with permissions for use of your device's camera and microphone.
Issue: video calls not connecting or dropping: there is probably a Wi-Fi or Internet issue issue.
: there is no video (screen is blank) or no audio on one side of the video call: You'll want to make sure your device's camera and microphone permissions have been enabled. ViewClix requires the use of the camera and microphone to conduct video calls.
Issue: callers are hearing static from the ViewClix frame. There may be radio interference with the ViewClix microphone.
If you've reviewed these articles and the issue persists, please complete our video calling troubleshooting form and we'll follow-up with suggestions to help.
Enabling camera and microphone permissions for video calling
If the video calls are connecting but but there is no video or audio on one side of the call, there may be an issue with enabling the camera, microphone or speakers with your device. For iPhone users: The simplest way to make sure your ...
Static on Video Call
Occasionally, there can be radio interference from other devices with the ViewClix frame's microphone. This can be caused by a nearby electronic device or a nearby wireless communication system. Here are some things to try: - ensure that any ...
Is your frame showing "busy" when it should be available for a video call?
for Frame Organizers, there is a way to do a "soft reset" of the ViewClix frame. The reset can be done by clicking the "Advanced" button at the top of the Frame Settings web page (viewclix.com/settings )
Apple Safari Browser Camera & Audio Permissions
Here are links to Apple information regarding enabling the camera and microphone and unmuting a web site. The first step is to browse to the ViewClix web site: https://viewclix.com/ Then, here is info to enable the Mac's camera & microphone: ...